Telephone
Contact us
Call +44 7836734922 for general enquiries. We're available every day from 8am to 5:30pm.
Contact Us
+44 7836734922
info@nib-uk.com
General enquiries
Head Office
66 Boroughbridge Road
Birmingham B5 9EN
General Enquiries
We welcome your feedback
Your satisfaction is important to us. Please let us know if there's room for improvement or if you'd like to give our staff a round of applause.We do our best to resolve complaints as quickly and fairly as possible. Providing as much information as you can helps us to do just that. Of course, we also love to hear about positive experiences too and we'll pass your compliments on to the appropriate staff.
Share your feedback with us
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In person
Visit a branch
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By phone
+44 7836734922
Still not satisfied? Talk to our Customer Care team
If we have been unable to resolve your complaint and you wish to pursue it further, you can:
- Request that your complaint is passed onto one of our Customer Care managers.
- Contact one of our Customer Care managers directly on customer.care@nib-uk.com.
A Customer Care manager will then investigate and attempt to resolve your complaint.
The Banking Ombudsman Scheme
If you remain dissatisfied, we will inform you that you may refer your complaint to the Banking Ombudsman Scheme for further consideration.
The Banking Ombudsman Scheme is a free and independent service which helps people sort out unresolved problems they have with their banking service providers.
You can also report information about Nationwide Investment Bank or any of our advisors to the Financial Markets Authority.
